Thursday, March 3, 2011

Google Algorithm Update Casualties Speak.

Google Algorithm Update Casualties Speak
 
Last week, Google launched a major update to its algorithm, which was positioned as one that would go after content farms. While some sites that are often attached to that label were in fact hurt by the update, some other sites that aren’t generally considered content farms became casualties as well.

Was your site impacted by Google’s algorithm update? For better or worse? Let us know.


Now, it’s important to note that Google did not come out and use the phrase “content farm” when it announced the update, but the company used language similar to what it has used in the past when talking about content farms. In a nutshell, the algorithm was supposed to be aimed at reducing rankings for lower quality content. Those who found their rankings impacted negatively are not thrilled with having their content deemed as such, and some of the sites that were apparently devalued, do raise some eyebrows.

Take, for example, Cult of Mac. This is a tech blog that covers Apple news. It is often linked to by other sources, and frequently appears on Techmeme as a source. A lot of Apple enthusiasts visit the site on a regular basis for updates. Leander Kahney, the site’s editor and publisher, wrote a scathing post about Google’s update, proclaiming, “We’ve become a civilian casualty in the war against content farms...Why us? We have no idea. The changes Google has made to its system are secret. What makes it worse is that Google’s tinkering seems to have actually improved Demand Media’s page rank, while killing ours...We’re a blog, so we aggregate news stories like everyone else. But our posts are 100% original and we do a ton of original reporting...”

“We can go toe-to-toe with any other tech news site out there,” he wrote. “We break a ton of stuff. Go take a look at MacRumors, which is very good at giving credit, and see how often we're cited as the source of stories...Yes, we report other's stories, just like Engadget, MacRumors, AppleInsider, Wired, Daring Fireball and everyone else. That's the news business on the Web. It's a flow, a conversation...The question is whether we add value -- figure out what it means, if a rumor is credible, what the historical context is. We do that and we do it well. Plus we give clear credit where credit is due (unlike the original content stealers like Engadget and Mashable. Try to figure out what stories they ripped off from us).”  Note: those accusations appear to have been removed from the post. 

Even PRNewswire, the press release distribution service was devalued by Google’s update. Kahney also defended that site, after a commenter on his post mentioned it. He said, “...and for your information, PR newswire isn't a content farm either. It published press releases for thousands of companies. Crappy spam websites pull releases from its RSS feeds and republish it as pretend content -- which may be why it was down ranked by Google.”

Technorati got hit too. This site was once considered a darling among bloggers, and now apparently it’s been reduced to a low quality site clogging up the search results, based on Google’s doings. CEO Richard Jalichandra doesn’t appear to have acknowledged this:

Other sites more often associated with the content farm label, though they’ll pretty much all do everything they can to distance themselves from it, were also hit by the update - sites like Associated Content (run by Yahoo), Suite101, HubPages, Mahalo, EzineArticles, and others. Reports have indicated that Demand Media’s eHow - the site most often associated with the label, was actually helped by the update.

The notion that eHow was helped has been questioned. Erik Sherman at CBS looks at Compete data, and writes, “What seems to be a jump may be a normal increase, which raises the question of whether it would have been larger without the algorithm changes.”

However, if you do some searching in Google, you’ll probably notice that there is still a great deal of eHow content ranking well - and still under questionable circumstances (see “level 4 brain cancer” example discussed previously).

Still, Demand Media as a whole was not immune from the update. At least three of their sites were negatively impacted: Trails.com, Livestrong.com, and AnswerBag.com. After the update was announced,  Larry Fitzgibbon, Demand Media's EVP of Media and Operations, said: “As might be expected, a content library as diverse as ours saw some content go up and some go down in Google search results. This is consistent with what Google discussed on their blog post. It’s impossible to speculate how these or any changes made by Google impact any online business in the long term – but at this point in time, we haven’t seen a material net impact on our Content & Media business.”

Pia Chatterjee of HubPages tells us, “On our end we think that its really too soon to tell, as after any large update, all the traffic undergoes pretty serious upheaval. All these numbers will be very different in about 7/10 days. What is worrying is that the update did not seem to do what it was supposed to, which was penalize poor content. The fact that e-how has remained untouched is proof of that!”

“Our CEO, Paul Edmondson says:  We are confident that over time the proven quality of our writers' content will be attractive to users. We have faith in Google's ability to tune results post major updates and are optimistic that the cream will rise back to the top in the coming weeks, which has been our experience with past updates.”

EzineArticles CEO Chris Knight wrote a blog post about how his site was affected, and what he is doing to try and get back up in the rankings.  "While we adamantly disagree with anyone who places the 'Content Farm' label on EzineArticles.com, we were not immune to this algorithm change," he wrote. "Traffic was down 11.5% on Thursday and over 35% on Friday. In our life-to-date, this is the single most significant reduction in market trust we've experienced from Google."

To try and get back into Google's good graces, EzineArticles is doing things like reducing the number of article submissions accepted by over 10% - rejecting articles that "are not unique enough". It will no longer accept article submissions through a Wordpress Plugin. They're reducing the number of ads per page. They're raising the minimum article word count to 400. They're "raising the bar" on keyword density limits. They're removing articles considered "thin and spammy", and will put greater focus on rejection of advertorial articles. Submitted articles are required to be exclusive to the submitter (but won't be required to be unique to EzineArticles). 

Knight also considered adding a Nofollow attribute to links in the article, as “icing in the cake to further prove to Matt Cutts and Google” that they’re not trying to “game Google” or let their authors do so. Interestingly enough, Knight decided to hold off on adding Nofollow after complaints from authors.

The first author to complain, in fact, even said, “Not sure what Pollyanna planet you're from but let me assure you, EzineArticles does not exist 'to provide information that is beneficial to the readers.' EzineArticles is a business, not a government organization or charity. EzineArticles was created to make its owner(s) money. There's nothing wrong with that, but don't fool yourself into thinking they're a bunch of do-gooders. By the same token, the majority of us who publish on EzineArticles don't do so to benefit readers. We too are running businesses, and EzineArticles helps our own websites get traffic and ultimately sales."

Yeah, I think Google frowns upon that whole “we’re not writing to benefit readers” thing.

Another element of this whole algorithm update is that so far, it is only active in the U.S. Once Google expands it into other countries, the sites that have seen their traffic drop off so far may be in for an even bigger shock.
By the way, there are a lot more sites impacted than those discussed in this article.

In an interview with On the Media, Google’s Matt Cutts was asked: “You have so much market share; you are so much the only game in town at this point that you can enforce these things unilaterally, without hearing or due process, putting the whole online world more or less at your mercy. Is there any process by which the people who are affected by algorithm changes and updates can make a case for themselves?”

Cutts responded:
We have a webmaster forum where you can show up and ask questions, and Google employees keep an eye on that forum. And, in fact, if you've been hit with a, what we call a “manual action,” there’s something called a “reconsideration request,” which essentially is an appeal that says, ah, I'm sorry that I was hiding text or doing keyword stuffing and I've corrected the problem, could you review this?

And over time, we've, I think, done more communication than any other search engine in terms of sending messages to people whose site has been hacked or who have issues and then trying to be open so that if people want to give us feedback, we listen to that.”

Cutts later said, “Any change will have some losses, but hopefully a lot more wins than losses.”
It does seem that Google may be willing to ackwowledge some errors in judgement on the matter, if this exchange between Cutts and Kahney is any indication:

Were there more wins than losses with this update? How's the search quality looking to you? Tell us what you think..........


Friday, February 25, 2011

Social Network for Kids

A Safe Social Network for Kids

Since it seems that nearly everyone is on Facebook, it is natural that kids would want to get on the site that their older siblings, parents and even grandparents consider fun. The content on Facebook, however, is not geared toward children. In fact, Facebook actually has a policy that prevents children under the age of 13 from joining the site. It also strongly recommends parental participation with minors.Since kids always find ways to do what they want, many children are joining the site by lying about their age, which is a growing concern for parents. First Lady Michelle Obama is one of those concerned parents and even said on The Today Show that she didn’t want either of her girls on Facebook.

Social networking site Everloop hopes to provide a solution for both parents and children. It is said to be just like Facebook but with content that is geared toward children between the ages of 8-13. In addition, it contains controls for parents that allow them to monitor what their children are doing on the site.“One of the things that Everloop is solving is really giving children under the age of 13 their own social utility, or what we call, their own social graph,” said Tim Donovan, Everloop’s CSO.
Everloop is in compliance with the Children’s Online Privacy Protection Act (COPPA), which means that a parent must authenticate a child before it is permitted on the site. This compliance also ensures that Everloop cannot gather personal information from kids for marketing purposes. Getting parental consent additionally helps prevent sexual predators from obtaining access to the site.
For children, the experience is very similar to that of a user on Facebook. Children have access to a video network and game arcade, and they can create and join groups based on entertainment, learning, and more. They can also customize their own profiles and can take part in IM chatting, SMS, and VoIP.
“Right now, a child under 13, their community experience is disparate. So, they go to YouTube to watch videos, they’ll go to Nickelodeon to or Disney XD to play casual games, they’ll go to Facebook and they’ll sneak onto Facebook to be part of a larger social experience, so we’re collapsing all of that into one experience on Everloop,” said Donovan.
Parents can also customize what their child does on Everloop and give him or her the power to email, IM, chat, etc. They can also enable reporting settings that notify them when their child takes certain actions on the site.
“How do I keep my child’s privacy and information protected? How do I have more insight into the activities that my child is engaged in when they’re online? How do I have more controls over their behavior and their engagement in the social community? So, Everloop solves all those problems for parents,” Donovan points out.
Not only does Everloop want to give parents control and make the process convenient for them, but it also wants to let children feel like they have control as well. If children didn’t have some level of power, they would not be interested in the site at all. Donovan also said that Everloop has to be as cool as Facebook in order to attract kids.
“The bottom line is this, if it’s not cool, kids won’t use it. So, coolness comes from being relevant, coolness comes from having the bleeding edge of technology, coolness comes from… thousands and thousands of opportunities and experiences,” he said.
Everloop also recently announced that it is partnering with i-Safe, the leading publisher of media literacy and educator of digital citizenship, in an effort to bring social media to the classroom. The two organizations will begin to roll out their platform in April.
marketingseo

Sunday, February 13, 2011

Google Vs. Bing: Competition Is Heating Up

Google Vs. Bing: Competition Is Heating Up

You’ve probably heard by now that Google  recently accused Microsoft’s Bing of stealing its search results. Bing (sort of) denied the claim but came back and accused Google of click fraud, the practice often associated with spammers. A back-and-forth stream of strong words and accusations has resulted thus beginning, what appears to be, a long drawn-out saga.



It all began when Danny Sullivan published an article exposing a Google experiment in which it tested Bing. According to Michael Gray of Atlas Web Service, the test, essentially, showed that Bing used the data from Google’s toolbar to duplicate its search results, a move that Google considers “copying.”
Gray went on to explain to WebProNews that the accusation of click fraud is “a little far-reaching.” Although the technology was the same, it didn’t cost Bing any money since there weren’t any PPC campaigns involved. He said that if Google did suspect that Bing was copying them, this method was the only way it would have found out the truth. So, who’s right, and who’s wrong? Gray believes that both companies are in the wrong to an extent. Based on his analysis, Microsoft was wrong to take the data from the toolbar and use it in their ranking algorithm without testing it further.

Google’s wrongdoing, on the other hand, stems from past events. As he explains, Ask introduced universal search long before Google did, and Yahoo introduced Yahoo Instant long before Google released its version of it. In addition, Gray points out that Google seems to make product announcements at other people’s press events and play it off as a coincidence. Although Google, typically, says that it has been working on these products for long periods of time, some people interpret their actions in each of these scenarios differently.The timing of this latest turn of events seemed to be somewhat of a coincidence as well since Sullivan’s article was published just before both companies were set to take the stage at the Farsight Summit.
“Google’s playing hardball and they’re a serious, competitive company; they like to hold onto their market share, and they’re not taking things laying down,” he said.As for the lesson for marketers in all this, Gray said that marketers need to expand their efforts beyond SEO to include other areas, such as social media.He also pointed out that this situation is “good news for Bing” because it means that Google considers them as a viable competitor.
How do you think this saga will play out, and how will it impact the search industry?

Thursday, February 3, 2011

Advancing Strategy Social Marketing

Advancing Strategy for Social Marketing

"When it comes to digital marketing I believe marketers need to be more strategists & research minded than idea evaluators and implementers."
After discussing social media this year with senior marketers from several large brands, the implementer reference in the above tweet by Shiv Singh really resonates with me.
More brands are taking (social) community management activities back in house while seeking outside expertise to continue guiding decisions around social strategies and applications.
When it comes to the day-to-day of social marketing, corporate competence is rising -- and the "yeah, I get that, but what's next?" mentality is placing a higher demand on strategy with expectations of research (or at least experience) to back it up.
As I've been preparing to speak about Facebook marketing with custom applications at next week's Online Marketing Summit, I've found a common thread in the key takeaways pertains more to strategy than turn-key tactics. The following is a preview of a couple key topics I'll discuss as part of that presentation.
Game Mechanics for Custom Facebook Applications
For those of you sick of hearing about it, I'll start by saying game mechanics are not a magic silver bullet -- and I took great delight in hearing Gowalla CEO Josh Williams proclaim "we don't need no stinkin' badges" at last month's
However, like Williams, those who have an established understanding of game mechanics are better positioned to get ahead. Why? Because it's a matter of better knowing how human behavior works.
If you're aware of certain ingredients that foster a higher propensity for sharing a social experience on Facebook, then you may realize higher fan growth and engagement as a result of implementation.
I touched on the Sanrio/Hello Kitty gifts application as an example of this when discussing social intelligence for Facebook marketing.
Another recent and impressive implementation of game mechanics (and overall digital strategy) is Vail Resort's EpixMix, which is also promoted on the Facebook page.
Although the application doesn't reside on Facebook, the Connect functionality takes full advantage of Facebook sharing via passive, automated check-ins at six separate ski resorts, all enabled by an RFID chip embedded in your ski pass.
"Passive" means you don't need to pull out a mobile device for checking in. Updates to your Facebook feed are automatically posted based on your location with the pass, and one-time Facebook authorization.
A leading game mechanic in play for EpicMix is the use of more than 200 ski pins (digital "stinkin' badges") you can earn based on locations you ski at each resort, total feet of elevation skied and more. Although Vail Resort's CEO, Rob Katz, wasn't specific about adoption rate when asked last month, he was very clear about the fact that users signing on to share in Facebook exceeded expectations.
Game on.
Strategic Modeling for Social Strategies
While game mechanics address specific strategies from a human behavior perspective, the bigger and equally important picture pertains to how all elements of social marketing work together for the good of a business.
A valuable, but often overlooked practice is to adopt a model that facilitates a framework for strategy. There are a range of options with strategic models, but the one I follow is a layered ("Four Cs") approach: 

 
Content: This is the foundational element, focusing not only on the type of content (video, infographic, written, etc.) but also how to apply supporting research to guide its development and/or justification.



• Context: Think of this second layer as platforms enabling the display and distribution of your content. Facebook, for example, would be an element of context in this model.

•    Campaigns: This layer puts the context in action, addressing key variables around planning, implementation, supporting applications, visibility efforts, communication, and measurement.

•    Community: As the top layer, the strategic focus centers on loyalty achieved through specific campaigns, advocacy, or customer experiences. Community should be viewed as long-term, with the expectation of learning that can be applied to future iterations of strategy and research.

Practically speaking, we as marketers should be both implementers and "idea evaluators." But as strategists, we're called to a higher accountability -- one that distinguishes originality from repurposing, and activity from productivity. 




marketingseo

Friday, January 14, 2011

Will Search Drive Mobile Ad Revenues?

Will Search Drive Mobile Ad Revenues?

Last month, BIA/Kelsey released its annual mobile forecast. It projects mobile ad revenues in the U.S. to grow from $490 million in 2009 to $2.9 billion in 2014, a compound annual growth rate of 43 percent.But more interesting than the total revenue pie is the breakdown of formats that drive this growth. SMS and display ads currently lead in revenue but are projected to be eclipsed by the faster moving mobile search ad category over the next five years. 


 

By the Numbers
So why is that? There are intricate formulas to devise these projections, unique to the way that each of these formats are bought and sold. Inputs include search volume, ad coverage, page views, CPCs, CPMs, etc.
Aggregate revenue for top mobile ad networks are also used to confirm figures. Along these lines, Google's announced $2 billion global mobile run rate was affirming, given its estimated 60 percent share of the U.S. mobile ad market (including AdMob).
But looking back over why search ad revenue will accelerate so rapidly, a few interesting theories arise. First, it's projected that the mobile web is expected to grow at a faster pace than the native apps that have erstwhile ruled the smartphone environment.
Because search is the front door to browser-based experiences, this bodes well for search volume and thus revenues. Add in the fact that the immediacy and commercial intent of mobile users drives search ad "CTRs and CPCs higher than desktop equivalents.
Back to the premise that the mobile web will grow faster than apps, this is a bone of contention as the industry-wide "apps vs. mobile web" debate rages on. This is also one of the increasing points of friction between Apple and Google.
Google's core search business compels it to push for a world where the browser is the front door. Comparatively, Apple's app-centric universe spreads content and features into little self-defined buckets where search isn't quite as necessary.
This is much behind Google's outspoken support for the mobile web and its own practice to "develop first" for the mobile web for products like Gmail, Latitude, YouTube, and others. 

World Wild Web
But more so than Google's sway and the rest of the factors above, it could really just end up being a combination of economics and improving mobile browsers that push users and developers toward the mobile web.
Things like HTML5 allow developers to build mobile websites, (a.k.a. web apps), with features previously reserved for native apps. And it's much cheaper to build a web app and reach many more users across platforms.
As these factors take hold, the point is that we'll see more and better content fill the mobile web. By comparison, it now resembles the Wild West environment we saw on the desktop 15 years ago, where content is lacking, hard to find, and under-optimized.
Mobile ad network Chitika reports that only 4 percent of top online domains have optimized mobile sites. It's no wonder why most mainstream mobile users flock to app stores instead.
But this could all change as many of the factors above coalesce and as more content comes online. In parallel, we'll also see mobile users get better and more comfortable at searching the mobile web -- just like they did on the desktop over the past decade.
And don't forget parallel technologies that will make searching easier such as voice and visual search. This includes bar code scanners, voice search, and other inputs that are more intuitive than tapping a tiny keyboard.
Google, again in support of boosting mobile search volume, has made lots of investment in these areas, such as Goggles and voice actions for Android. It even announced that a surprisingly high 25 percent for its mobile searches executed with voice.
To tie all of this to a monetization engine, Google is increasingly adding options to AdWords to build mobile search campaigns. In 2010 it launched mobile pay-per-call ads and hyperlocal ad targeting. 

Repeating History
Through all of this, we'll start to see the mobile web become a much more functional, substantive, and friendly place to search. Monetization will follow. 

Don't forget, desktop computing over the past five years shifted from being a client-centric environment to one that's more browser-based, where content and software reside in the cloud. We'll see a similar shift in mobile.
Not to be so down on apps -- they aren't going away any time soon. If anything, Apple's move to bring them to tablets and now the desktop will ensure a solid future. But the mobile web will see faster growth.
That of course means more search volume. Combined with higher CTRs and CPCs than desktop search, it becomes a matter of arithmetic to plot a fairly healthy roadmap for mobile search ad revenue.

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