Despite New Panda Guidelines, Google Still Burying Authoritative Results 

There are a lot of elements of Google’s Panda update to discuss, and we’ve certainly discussed many of them over the last few months, but let’s not lose sight of the reason the update was launched to begin with – to improve search quality. 

Do you think Google’s search results are better now? Tell us what you think.

While quality is often in the eye of the beholder, there are certain kinds of queries where the information being retrieved is simply more important than others. We’ve talked about this before, as it’s been a problem in some Google results.  One example we’ve looked at a few times is where an eHow article written by a freelance writer with no clear authority on cancer (and whose body of work includes a lot of plumbing-related articles) was ranking at the top of Googe’s results for the query “level 4 brain cancer” above numerous other sources that would seem to be of greater authority on such a subject. 

In fact, the article did get bumped down after the Panda update, but it does still rank number 2, followed by another result from eHow. Granted, this is just one example, and Demand Media has efforts in motion to improve its own content quality, but you get the point.

Queries related to things like health or law demand authoritative advice. Not SEO’d content.

We had a conversation with Mark Britton, founder and CEO of Avvo about this subject. Avvo is a site that offers Q&A forums where consumers can ask medical or legal questions and get responses from qualified doctors and lawyers. It provides apparently authoritative content in these two areas from certified professionals.

This seems like the kind of content that should be ranking well for a lot of these types of queries. Does it not? Britton thinks it’s “very important” for commentary from experts in the medical and legal fields to surface high in search results for relevant topics.

“There is a lot of noise both online and offline regarding health and legal issues,” he tells us. “This comes in the form of lay people, professional commentators and even celebrities who often offer advice that is well-intentioned but inherently inferior to that of a doctor or lawyer trained in the area. However, it is not always easy to get doctors and lawyers to speak. Some still look down on the Internet as a publishing or marketing vehicle. Others just downright fear it, as they have seen too many movies where someone says something on the Internet and they are subsequently hunted and killed by terrorist hackers.”

“There is always room for improvement — especially with our newer pages,” he says of Avvo’s own search rankings. “We just launched our doctor ratings directory and our free medical question and answer forum in November, and it will take some time for those pages to rank as well as our legally related pages.” Look at the results for a query like “Does type 2 diabetes shorten life expectancy?” Avvo’s page on the subject ranks on the second page, while eHow ranks at the top of the first. The Avvo result has actually fallen since I began writing this article. It used to be right below the number one result from eHow and the number 2 from Yahoo Answers.

EHow’s is an article (not very long by any means) by a guy whose bio says he “has been a freelance writer since 2007. He writes extensively in the fitness, mental health and travel sectors and his work has appeared in a range of print and online publications including Scazu Fitness and USAToday Travel Tips…[and] holds a Master of Arts in community psychology.”

Keep in mind that USA Today has a deal with Demand Media for travel tips. So that presumably means his Demand Media content is simply published by USA Today. Does “Master of Arts in community psychology” indicate more authority to answer a life/death question about type 2 diabetes than say a licensed and practicing MD? That’s who provided an answer on Avvo’s page, which just got pushed further down in the search results. 

If you change the query to something simpler like “type 2 diabetes life expectancy” eHow still ranks close to the top, and Avvo’s result slips to….get ready for it….page 18! That’s with various articles from places like eHow, EzineArticles and Suite101 (all victims of the Panda update) ranking ahead of it. Now, I’m not saying that Avvo’s result is necessarily the one ultimate result for this query and should necessarily be the highest ranked, but come on. Interestingly enough, the result was on page 3 for this query when I started writing the article (yesterday) and it’s slipped that much further into obscurity just since then. I wonder where it will be in another day. 

Google has given publishers a list of questions to ask themselves about their content, as guidelines the company goes by as it writes its algorithms. The very top one is “Would you trust the information presented in this article?” While neither of the articles provide any helpful links to sources of information, the Avvo article comes from a medical doctor. I think most people would find that slightly more trustworthy, even if the article isn’t as long or as well SEO’d. Here’s the eHow article. Here’s the Avvo one.

The second question on Google’s list is, “Is this article written by an expert or enthusiast who knows the topic well, or is it more shallow in nature?”

While Google makes it clear that these questions aren’t actual ranking signals, they must be used to determine the signals at least, and you have to wonder just how much weight authority on a topic carries.Britton maintains that ALL of the site’s advice comes from qualified professionals, claiming that this is one of the site’s “greatest differentiators.”

“We CERTIFY every doctor and lawyer offering free advice on the site in two principle ways: First, we verify with the state licensing authorities that the answering doctors or lawyers are licensed and in good standing,” he explains. “Second, we rate the professionals from 1 (“Extreme Caution”) to 10 (“Superb”), which was unheard of prior to Avvo’s entry into the professional ratings arena. We are big believers that not every doctor or lawyer is ‘Super’ or ‘Best’ which was the steady-state in professional ratings for decades.”

“This was really just an extension of the Yellow Pages model, where the ‘recommended’ professional is the one paying the most money to advertise,” he continues. “But consumers are getting wise and demanding greater transparency regarding the qualifications of their doctors and lawyers.”

“We have three ratings that speak to the expertise of our contributors: The Avvo Rating, client/patient ratings and peer endorsements,” says Britton. “For the Avvo Rating, we start with the state licensing authorities and collect all the information we can regarding a professional. We then load that information into our proprietary web crawler, which we call ‘Hoover.’ Hoover goes out and finds all the additional information it can regarding the professional. We match the licensing data with the Hoover data and then we score it. The scoring is based on those indicators of the professional’s reputation, experience and quality of work.”

Britton says Avvo was not really affected by Google’s Panda update. “We saw a small dip, but things came back fairly quickly.”

“While I understand the intent of Google’s latest update, I’m not sure they entirely hit their mark,” he says. “We noticed a number of pure lead-generation sites – i.e., sites that are selling leads to the highest bidder — jump ahead of us in certain key terms, which is not good for consumers.”

Avvo encourages people to ask questions on the site, claiming it its Q&A boasts a 97% response rate. Avvo asked us to let readers know that in support of Skin Awareness Month, it is donating $5 to the Melanoma Research Foundation for every doctor review during the month of May. 

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Should authority and certification of expertise carry greater weight in Google’s search rankings? Comment here.

 

Google Panda Update Helps Local Search Results..........

Google Panda Update Helps Local Search Results 

As we continue to look at the fallout of the Google Panda update (more so since its international roll-out), we have yet more data to sink our teeth into.

Have you noticed an increase in local results since the Panda roll-out? Let us know.
CNET has now released some data, as it compiled about 100,000 Google results, testing Google.com in March, and then last week, just after the new update. The data reflects earlier reported data from SearchMetrics in terms of news sites benefiting and Demand Media’s eHow sliding.

One interesting element CNET’s data brings to the table, however, is that of Google’s localization and its relationship to the update.

“We also tested what happens if you connect to Google.com from an overseas Internet address. We picked one in London. We performed the same searches on the same day–the only variable that should have changed, in other words, was our location,” explains CNET chief political correspondent Declan McCullagh. “The results? Google engages in significant localization efforts, as you might imagine, with Yelp.com being the largest beneficiary by far.”

“In searches originating from the U.K., Yelp appeared only twice,” he adds. “In U.S. searches, by contrast, it was the ninth-most popular Web site, with both its topic and individual business pages weaved seamlessly into the main search results.”

SearchMetrics’ data did show yelp.co.uk as having a 29.59% boost in visibility.

Yelp picked up 45 first-page appearances for generic searches like “chocolate,” “cleaning,” “food,” “lights,” “laundry,” “tv,” and “weddings,” from a Califronia address, according to McCullagh, while Davidsbridal.com, BarnesandNoble.com, and Walgreens.com also benefited in the U.S. from localization.

It’s not all just big brands though.

Local-based results won big too, based on CNET’s testing. Not just local locations for big brands or local businesses, but locally-themed results.

“For our U.S. tests, we used an Internet address near Palo Alto, Calif., which prompted Google to rank nearby businesses and municipal Web sites near the top of search results,” McCullagh explains. “The City of Palo Alto’s Web site appears in the first page of search results for terms including ‘adventures,’ ‘art,’ ‘business,’ ‘gas,’ and ‘jobs.’ PaloAltoOnline.com makes repeat appearances (‘budget cuts,’ ‘restaurants’), as do Stanford, the Palo Alto Medical Foundation, and Mike’s Bikes.”

It’s no secret that Google has put a great deal more emphasis on local in recent times, but it’s interesting to see how this is playing out in light of the Panda update, which was seemingly unrelated (based more on content farms).

We saw how news sites and video sites appeared to come out as big winners, but this research does seem to indicate even more wins for local.

The benefits to Yelp are interesting, considering the tension there has been between Yelp and Google, regarding Google Place Pages and their use of Yelp reviews. Google’s own reviews system – Hotpot – has now found its way into Places, and right into organic search results themselves.

Google is also finding more ways to improve its local listings themselves. See the “open now” and local product listings, for example. Oh, and by the way, Google just launched Map Maker for the US, so users can add their “local knowledge” to the map.

Interestingly enough, as Google focuses more on local, the competition for local eyeballs is already heavily increasing. This is not just about search in the traditional sense. You have to factor in entities like Groupon, LivingSocial, Facebook, Foursquare, and others in these companies’ respective spaces (the lines between which are getting blurrier).

The more ways people obtain the information related to local businesses from sources outside of Google, the less they’ll need to search for that information with Google.

Are Google’s results better now? Tell us what you think
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Meet the Plus One Google's Version

 

 Meet the Plus One Google's Version

Google is trying hard to move in on Facebook's social sharing territory. Yesterday, it unveiled the "Plus One" button. It's pretty much the same as the Facebook "Like" button, except it's for Google searches. When you click the "Plus One" button next to your Google search results, your friends will see that you've endorsed it on their own results.
If you want to start "plus oneing" things—yes Google is already using "plus one" as a verb, see video below—you have to opt in to the "experiment" here. If you're a regular Google user, you've probably noticed that some search results already have an extra line at the bottom telling you a Twitter or Facebook friend has mentioned that link. This new feature lets you annotate searches you want to share right there on the Google page, without actually cutting and pasting into Facebook or Twitter.
All of this social search information is enticing ambient information on your friends' lives, but the actual benefit of this feature is that "Plus Ones" are data that can help guide your clicking in a cluttered web world. Well, that's the theory anyway.
Google writes on its blog:
Say, for example, you’re planning a winter trip to Tahoe, Calif. When you do a search, you may now see a +1 from your slalom-skiing aunt next to the result for a lodge in the area. Or if you’re looking for a new pasta recipe, we’ll show you +1’s from your culinary genius college roommate. And even if none of your friends are baristas or caffeine addicts, we may still show you how many people across the web have +1’d your local coffee shop.



One useful way the "Plus One" is different from the "Like" button is that, over time, your "Plus Ones" will be archived as a kind of bookmarks file of endorsed searches. So you can check back on all the links you've endorsed this way.

And so can everyone else, unless you set your privacy setting right. So, like everything else in social media, "Plus One" (as a verb) with care.

Right now, you'll only see "Plus Ones" from people connected to you through Google contacts, like gchat or gmail, but the company may soon expand that to Twitter or other sites, they say. To find out just how public your Google search result endorsements will be, go to the Google Dashboard and check your connections and your settings.

Your network is probably much bigger than you think. That's fine if you want to become a web-lebrity brand. But not so great for job hunters with a few private hobbies best left off the C.V.

If you have any insight into more things Google may be looking at (specific to this update), discuss these in the comments as well.
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Gmail Motion

 A new way to communicate 

The mouse and keyboard were invented before the Internet even existed. Since then, countless technological advancements have allowed for much more efficient human computer interaction. Why then do we continue to use outdated technology? Introducing Gmail Motion -- now you can control Gmail with your body. 

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Google Panda Algorithm Update

Google “Panda” Algorithm Update – What’s Known & What’s Possible 

Google Shares Some Clues, Impacted Sites Left Guessing

Google’s recent algorithm update aimed at improving the quality of search results has captured a great deal of attention – both positive and negative. The general consensus seems to be that the results are in fact better now, but still not perfect. Perfection will likely never be achieved, but there are still some glaring criticisms out there about Google’s most recent attempt.

Having had some time to reflect, what is your opinion of the update? Let us know in the comments.Despite the improvement in overall search quality in general, there have been many sites to suffer the consequences of the update – some deservedly and others maybe not so much. As Google will never reveal its secret recipe in its entirety, there are plenty of clues out there, and even facts that Google will share. You can criticize Google’s mystique all you want, but there’s not denying that they do communicate with the webmaster community to a great extent, even if they don’t always tell you everything you want to hear.

Google’s Matt Cutts and Amit Singhal – two of the most instrumental voices in the recent update – shared some clues and insights in an interview with Wired this week. Before we get to specifics, there were some interesting things mentioned by the two that are worth noting. For example, Caffeine, which sped Google’s indexing, led to a flood of content – both good and bad. This seems to have helped the “shallow” kinds of content that this most recent update targeted – not stuff that is quite spam, but…well, shallow. We also learned that Google calls the update “Panda”.

They revealed that prior to the update, they sent out documents to outside testers/raters, and asked them questions about quality. It would be interesting to know who these raters were, but no such luck there. Users were asked things like whether they would feel comfortable giving a site their credit card info or giving medicine from the site to their kids (I wonder if anyone was asked if they felt comfortable getting their brain cancer information from a freelance eHow writer with no credentials in the field), whether they considered the site to be authoritative, whether it would be ok in a magazine, whether it has “excessive” ads, and other questions. It would be great to be able to know more of those questions, but we can only work with what Google has revealed.

“And based on that, we basically formed some definition of what could be considered low quality,” Singhal is quoted as saying.

“We actually came up with a classifier to say, okay, IRS or Wikipedia or New York Times is over on this side, and the low-quality sites are over on this side,” said Cutts. “And you can really see mathematical reasons…”

“I got an e-mail from someone who wrote out of the blue and said, ‘Hey, a couple months ago, I was worried that my daughter had pediatric multiple sclerosis, and the content farms were ranking above government sites,’” Cutts is later quoted as saying. “Now, she said, the government sites are ranking higher. So I just wanted to write and say thank you.’”

Again, why is eHow still ranking for “level 4 brain cancer”?

Google says it still looks at feedback, and Cutts even said that if someone has a specific question about why a site dropped, he thinks it’s “fair and justifiable and defensible to tell them why that site dropped.” He also said that Google’s most recent algorithm contains signals that can be gamed (hence the lack of full transperency). In other words, it can still be optimized for.

Finally, the site Suite101, which data from SearchMetrics lists as the biggest loser in percentage (in its organic performance index) was brought up in the interview. Suite101 and eHow are often compared and labeled as “content farm” type sites. When asked why Suite101 took a much bigger hit than eHow, Cutts simply said, “I feel pretty confident about the algorithm on Suite 101.”

It would be very helpful to understand the differences Google sees between these two sites. It doesn’t seem very clear by looking through the sites that there are obvious differences in quality. I’m sure it varies on both

We reached out to Suite101 a few days ago for comment on the update and its impact, but have yet to receive a response. I’m even more interested to hear what they have to say, now that these comments have come out. Update: Suite101 referred us to an open letter from CEO Peter Berger to Google’s Matt Cutts.

CEO Peter Berger stressed the importance of quality in content when we spoke with him last year.

“Every week, several thousand people apply to become Suite101 writers,” he told us. “While we only accept a portion of applicants based on our non-negotiable quality standards, we do have many successful writers on our site who do not consider themselves ‘writers’.”

“We see it as Suite101′s mission to enable people – anyone who can write well and with deep understanding of a subject – to achieve their goals,” he said. “These might be earning money, addressing large audiences, building up a personal professional brand, or simply enjoying creative freedom in a nurturing, peer-oriented environment.”

Results from people with a deep understanding of a subject should lend themselves to quality. Whether or not Suite101 delivers on this is open for debate. Clearly Google doesn’t think so, practically making the site the poster-child of what not to do. The mysteries continue…

What we know Google is looking at with the Panda update:
User comfort level in the trust area (think credit card/medicine comments)
 Is it considered authoritative (this would apply some indication of expertise on topics covered, I would think)
 Is the content quality good enough for print? (I’ve seen plenty of crap printed)
 Are there too many ads? (How many are too many, and does the ad network matter?)
 We know Google has its definition of what could be considered low quality
 Google uses a “classifier” to draw a line in the sand
 We know that so far, Google has not used indications from the Chrome Extension (emphasis on so far. Google hinted in the past that this data could potentially be used to tweak the algorithm).
 Google looks at feedback, at least to some extent
 Based on comments from Cutts, Google will tell you why your site dropped (getting that communication flow going may not be the easiest thing to do, but I have personally witnessed Cutts sit down with someone at a conference and look at their site with them.)
 The algorithm can still be gamed. It can still be optimized for. (If you were hit by the update, there are things you can do to get back in Google’s good graces. In other words, you’re not necessarily banned just because of your brand.)
 Most of the changes in rankings will be done algorithmically, but Google will take manual action in some instances (see JC Penney)
If you use any auto-generated content keep it separated from the original high quality stuff, and block it from search engines. Google’s John Mu said recently, “If you do have such high-quality, unique and compelling content, I’d recommend separating it from the auto-generated rest of the site, and making sure that  the auto-generated part is blocked from crawling and indexing, so that search engines can focus on what makes your site unique and valuable to users world-wide.”

If you can think of anything else that is “known” about this update, please feel free to comment.

We won’t jump to any conclusions, but here are…

Some things that are possible that may be worth considering:
 Old fashioned design may play a role. Simply from the aesthetic point of view, this may make a site appear less trustworthy (less likely that consumers will be willing to give up their credit care info). We wonder if this played a role in the EzineArticles and Foner Books examples we looked at.
 There is possibly a threshold that can be crossed for what is considered too many ads before your site gets points taken off for quality. Some have tried reducing the number of ads (again, see EzineArticles) to try and boost rankings.
 Duplicate content (to some degree) may play a role in this recent update. EzineArticles, again, is a prime candidate for this. Articles from the site are published other places – probably the majority of the content from the site is duplicated at other places (besides just scrapers). eHow content is uniquely written for eHow. There are plenty of people that will suggest much of this content is rewritten based on other existing articles, but that’s beside the point. The content itself is unique to eHow (again, scrapers aside).

Other sites like Business Insider, The Huffington Post, and even the New York Times, CNN, and the Wall Street Journal will syndicate content from other blogs, but this duplicate content does not make up the majority of the content from these sites, and this is probably why it’s not frowned upon in these cases. Even WebProNews has had a blog partner program in place for years, in which we syndicate select posts from our partners, but this content has never dominated WebProNews. It’s never been the majority of what we publish, but a small percentage.
Excessive amounts of very short articles may be a factor taken into consideration, because if that’s the majority of what you put out, the majority of your content is likely “shallow”. Now sometimes, short posts are sufficient. Sometimes there’s just not that much to say, but if these kinds of posts dominate, there’s a good chance there IS more to say about a lot of it, and someone else probably IS saying it, which makes those people better candidates for better rankings.
eHow may still be ranking well at least partially because it has established a lot of backlinks over time. The nature of these links could come into play. There is some interesting discussion about this in a WebmasterWorld thread.
Better, consistent page structure could also play a role (as brought up in that same thread…look at ehow vs HubPages (which was hit by the update).
Update: PotPieGirl.com has some very interesting data, after running a test on seven key phrases that attract large amounts of spammy content. This might be very telling of at least one aspect of the Panda update. The following chart sayst it all. Look at the difference in percentages between EzineArticles and eHow.
Another dataset looks at the same phrases for articles just from the last month:
“In the last month, Ezine Articles has had close to 39,000 urls found/crawled in the Google index that have one of these 7 phrases on them. That means that 2.82% of the EzineArticles.com urls Google has found/crawled in the last month have this phrase on them,” says Jennifer (Pot Pie Girl), who put this data together. “That is almost 39 THOUSAND web pages in the Google index in the past month with one of those 7 phrases on them – from ONE SITE.”

If you have any insight into more things Google may be looking at (specific to this update), discuss these in the comments as well.
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